Terms of Service

1. Operator and contact

CalTap is operated by Joel Pegueroles Pallares, NIF 48136675K, at Calle Pare Palau, 5, Entresuelo 3, 43001 Tarragona, Spain. For support, complaints or notices, email support@caltap.app or call +34 624 914 487.

2. Using CalTap

CalTap is for personal use by adults aged 18 or over. You expressly accept these Terms by confirming your agreement during account creation or on an explicit acceptance screen, and acknowledge our Privacy Policy. Later updates follow section 6. Accepting these Terms does not provide optional analytics or marketing consent or replace other required permissions.

CalTap records meals and estimates calories, nutrients and daily targets using text, photos, voice or supported barcodes. Features may require an account, internet, device permissions and a paid subscription. Compatibility and available features are shown in the app and App Store.

Sign in through Apple or Google, keep account information accurate and protect your devices and credentials. Do not share access without authority, bypass subscriptions, access others’ data or misuse the Service. Local photos and unfinished work may be lost when you delete the app or change devices.

Having a CalTap account includes receiving emails strictly necessary to operate and secure your account or provide legally required notices. Promotional emails are optional: you can accept or decline them separately without affecting your use of CalTap, and withdraw consent at any time through the unsubscribe link in each promotional email. Unsubscribing from promotions does not stop necessary account emails.

3. AI, estimates and your content

CalTap uses third-party AI for meal analysis, corrections, label extraction and Watch transcription. Our Privacy Policy explains when text, images or audio are sent and who processes them.

CalTap is a wellness tool, not a medical service. Food identification, portion sizes, calorie and nutrient values, and estimated daily calorie needs may be inaccurate, whether generated by AI or calculated using formulas. Daily targets may not match your individual needs and are not a personalised medical or dietary prescription. Review results and correct meal details where needed; do not use them for allergy safety, medication dosing, diagnosis or replacing professional advice. No particular weight or health outcome is guaranteed. Seek professional guidance if you have a medical condition or a history of eating disorders, or tracking affects your wellbeing.

You retain rights to your content and permit its processing as needed for the requested service and lawful operation. This does not permit advertising use of your private meals or replace a required data-protection consent. Only submit content you are entitled to use.

4. Subscriptions and cancellation

Paid plans currently include monthly and annual options. Before purchase, the app and Apple show the price, currency, billing period, included features and any trial or introductory offer. Annual plans charge for the full year. Offers and prices may vary; a free trial is available only when expressly offered.

Apple bills your Apple Account; RevenueCat helps validate access. Subscriptions renew automatically unless cancelled through Apple before its renewal deadline. Apple recommends cancelling a trial at least 24 hours before it ends. Paid access normally continues until the paid period ends; trial access may end on cancellation. Refunds, expiry or billing issues may affect access.

Manage renewal in iPhone Settings → your name → Subscriptions → CalTap or follow Apple’s cancellation instructions. Use Restore purchases if a valid subscription is not recognised. Deleting your account or the app does not cancel your subscription.

Price changes follow Apple’s notification and approval process and applicable law. We do not increase the price of a period already paid for; you may cancel renewal before a new price applies.

5. Refunds and consumer rights

Request App Store refunds through Apple’s refund process. You may also contact us about service issues or statutory rights; Apple’s process does not remove our obligations.

EEA consumers generally have a 14-day withdrawal period from the service contract, subject to legal exceptions. Starting a subscription does not automatically waive it. Any immediate-performance request, proportionate charge or loss of withdrawal rights must meet the applicable legal conditions; acceptance of these Terms is not a blanket waiver.

To withdraw where applicable, send a clear statement to our email or postal address identifying yourself, the service and purchase date. You need not give a reason or use the optional form below. We will respect applicable reimbursement deadlines.

If the service is not supplied or does not conform to the contract, you retain statutory remedies, including correction and, where applicable, price reduction or termination and reimbursement. Required updates and digital-service guarantees remain applicable.

Optional withdrawal notice

To: Joel Pegueroles Pallares, CalTap, Calle Pare Palau, 5, Entresuelo 3, 43001 Tarragona, Spain; support@caltap.app.

I withdraw from my contract for: __________.
Purchase date: __________. Name: __________.
Address: __________. Date: __________.
Signature (only if submitted on paper): __________.

6. Changes, availability and account closure

We provide CalTap with reasonable care, but interruptions may occur. We may change the Service for security, compatibility, legal requirements or improvements. Material adverse changes during a paid period carry the notice, cancellation and refund rights required by law.

If we discontinue CalTap, we will give reasonable advance notice where practicable and explain the effect on subscriptions and data. Discontinuation alone does not entitle you to a refund for periods in which the Service was provided in accordance with the contract. Your statutory refund rights remain unaffected, including reimbursement required by law for prepaid periods that will not be provided and periods of non-conformity.

You may stop using CalTap and request deletion in Settings → Account → Delete account, with support available as an alternative. CalTap combines automatic deletion with manual completion of pending external steps by its operator and completes this process within 14 calendar days of receiving your request. An accepted request does not mean deletion is complete, and you do not need to contact support again to finish an in-app request. See our Privacy Policy for the process and its limits. Deleting your account does not cancel your Apple subscription.

We may proportionately restrict access for serious misuse, security concerns, legal requirements or material breach, explaining the reason and allowing resolution where possible. Contact support to challenge a restriction; mandatory refund and privacy rights remain.

We may update these Terms to reflect changes in law or regulatory requirements; address security risks or prevent misuse; adapt to changes in supported devices, platforms or technologies; reflect changes to CalTap’s features or operation permitted by these Terms and applicable law; or correct or clarify information. Updates will be reasonably related to those reasons. Changes that do not materially affect your rights or obligations, including editorial, administrative, technical, clarification, formatting or contact-information updates, do not require fresh acceptance unless required by law.

For material changes, we will explain what is changing, the reason, the effective date and any relevant statutory rights, and notify you by email, in-app notice or another appropriate method, with reasonable advance notice where required by law. Where the law requires a durable medium, we will provide the notice in a form addressed to you that you can retain and reproduce unchanged for an appropriate period.

Where applicable law permits, updates, including material changes, take effect without fresh acceptance on the effective date stated in our notice, after any required notice period. If neither notice nor fresh acceptance is required, an update takes effect on publication unless a later date is stated. If the law requires affirmative consent or acceptance, we will request it before applying the change to you; silence, inactivity or continued use will not substitute for it.

You retain all mandatory cancellation, termination, refund, withdrawal and other consumer rights arising from a change. Changes will not retroactively alter completed purchases, accrued rights or obligations where prohibited by applicable law.

7. Licence and responsibility

CalTap’s software and materials are owned by us or licensed to us. The app is licensed to you under Apple’s Standard End User License Agreement (EULA) unless a custom licence is supplied in the App Store. The EULA applies in addition to these Terms; if they conflict on your licence to use the app, the EULA prevails. These Terms are a contract between you and CalTap, not Apple. Apple is not responsible for the app or for its maintenance, support or warranties. Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, may enforce them against you. Third-party licences remain applicable.

We remain responsible for our contractual breaches and failure to exercise legally required care. You are responsible for your own misuse and decisions based on estimates. Nothing excludes liability that cannot legally be excluded, including applicable liability for fraud, gross negligence or personal injury, or limits mandatory consumer and privacy rights.

8. Law and complaints

Spanish law applies without depriving you of mandatory consumer protection in your country of residence. You retain access to competent courts and consumer authorities; there is no compulsory private arbitration.

Send complaints to support@caltap.app. We will address them within applicable legal deadlines and, where required for an unresolved complaint, identify the relevant alternative dispute-resolution body and whether we must or will participate.